Privacy Policy

1. Introduction

This Privacy Policy explains how NOCS ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website or engage our services. We are committed to handling personal data responsibly and in accordance with the personal-data protection laws applicable in the Republic of Panama, including Law 81 of 2019 on the Protection of Personal Data and its regulations.

2. Information We Collect

We may collect the following categories of personal data:

• Contact information you provide directly — such as your name, email address, phone number, and company — when you request a quotation, contact us, or correspond with our team.
• Project information you share in connection with an enquiry or order, such as delivery address, project requirements, and preferences.
• Technical information collected automatically when you browse the website, such as IP address, browser type, device information, and pages visited, typically via cookies or similar technologies.

3. How We Use Your Information

We process personal data for purposes including:

• Responding to enquiries and preparing quotations;
• Providing, coordinating, and fulfilling our services and orders;
• Communicating with you about your project or requests;
• Improving our website, services, and customer experience;
• Complying with legal, accounting, and regulatory obligations.

We process data on the basis of your consent, the performance of a contract or pre-contractual steps at your request, our legitimate business interests, and compliance with legal obligations.

4. Sharing & Disclosure

We do not sell your personal data. We may share information with trusted third parties only as necessary to deliver our services — for example, suppliers, manufacturers, logistics and customs partners, and service providers who assist in operating our website. These parties are required to handle personal data confidentially and only for the purposes we specify. We may also disclose data where required by law or competent authority.

5. International Transfers

Because we work with clients and partners internationally, your data may be processed or stored in countries other than your own. Where personal data is transferred across borders, we take reasonable measures to ensure it remains protected in line with applicable Panamanian data-protection requirements.

6. Cookies

Our website may use cookies and similar technologies to enable core functionality, remember preferences, and understand how the site is used. You can control or disable cookies through your browser settings; however, some features of the website may not function properly without them.

7. Your Rights

Subject to applicable law, you may have the right to access, rectify, update, or request deletion of your personal data, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Under Panamanian data-protection law, these are commonly referred to as your rights of access, rectification, cancellation, and opposition. To exercise any of these rights, please contact us using the details below.

8. Data Security

We apply appropriate technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. While we strive to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy any legal, accounting, or reporting obligations, after which it is securely deleted or anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version, with its effective date, will always be available on this page.

11. Contact

For privacy enquiries or to exercise your rights, please contact us at contact@nocsliving.com.